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2/3 of communication is non-vverbal

That's right . .only 1/3 of a conversation is heard.  The rest is through the body.  Do you realize decision are made understanding only 1 out of 3 words?

1) What are the 4 distance zones?

2) How close to a person must the sales person be "invited" to begin to establish trust?

3)  Is the best seating arrangement across from your client or prospect?

4) Did you know you have to "read" posture, positions, gestures and and distnace all at one time to understand the sentence?

5) Don't take body movements out of context . . you will get the wrong message.

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