New User? Sign Up | Sign In | FAQ
Click here to contact us
Allow Your Prospects & Customers to Tell Their Story

31 Aug 2015 | Posted Under Business

Allow Your Prospects & Customers to Tell Their Story

Stories can be invisible influencers in creating cash conversations. Creating an emotional connection with a success story that a prospect or potential customer can relate to and can imagine doing, ultimately will help them get the same results. 

However, I believe that inviting the prospect to tell their own story rather than automatically going into your own story can be the most impactful conversation starter, an even faster path to cash.

The perception of sales people is often that of manipulation - trying to get you to buy something you don’t want. Because of that perception there are automatic alarms that go off in the prospect's head - just like the robot in the TV show, Lost In Space: “Warning, Warning Will Robinson, Danger Danger.”

By having a number of prepared conversational and opening questions available, you will allow the prospect to tell you, their story: how they met their partner, how they got started in their business, and any number of problems encountered along the way. Questions like “How did you get started in the ____ business?,” or “What brought you into the store today?” are just a few suggestions on how to get the conversation flowing and will allow them to be the star of the show.

Sales resistance is increased when the prospect does not feel heard and understood, coupled with the need to be validated.  It makes absolute sense to invest the time to learn about the prospect, their story, their needs and purchasing history. Doing so will allow them to ‘sell or qualify’ themselves, greatly reducing your efforts.

These conversation starters will work both on and off line. People are looking to connect, and be recognized in all areas of their lives and business. By giving them the floor, it may seem like you’ll lose control of the conversation. However, that will not be the case, if you are genuinely interested in serving their needs and helping them improve their life in some way.

Bonus Tip ~ Use their name in a natural conversational manner. I have seen a huge shift in the conversations I have with my Twitter community when I include their name in my reply. The most beautiful sound to a human’s ear is the sound of their own name. It is well worth any effort to dig into your prospect’s Tweet Stream or website to retrieve their name, if it’s not included in their profile. We all feel better when we are being personally spoken to.  Your customers and prospects will be very appreciative of this gesture, as well as the onlookers in your social networking communities, networking and business activities. When they see you have a personal relationship with others, they will want to get closer so that they can be recognized and develop a relationship with you and your business.

Take a look at these 3 free eBooks to help Build Better Relationships On & Off Line and in your Personal Relationships.

Want to set up a personal business strategy? Schedule a strategy session call. Thirty-minute strategy session . . . for only $25, $100 VALUE ~ to help you with the one thing that you can change today to improve you or your business.

No Comments

Add Comment
 Your Emai ID will not be published. We will not share or use your e-mail id without your permission. We strictly follow our privacy policy and Terms of Agreement.
Please send me various experts' latest articles, tips, podcasts, books, and blogs in an e-mail every two weeks.
I would like to receive instant updates in an e-mail about Gary Loper’s latest articles, blogs and other valuable resources
I would like to receive instant updates in an e-mail when Gary Loper or some one else responds to this particular blog
LinkedIN     Facebook     Twitter     Bebo     Plaxo     Brightkite     WordPress    
- eArticles
- eBook
- eTips
- eAudio
- eVideo
- Free Article
- Free Book
- Free Audio
- Free Video
Copyright © 2007-2009 WWW.LINKTOEXPERT.COM. All rights reserved.