The value of questions ....there is no price tag.
"Priceless" to steal a phrase. Engaging the client and building that
relationship for now and the future is vital and a skill that many lack.
SIN #2: Failing to understand the customer’s business.
Don’t expect customers to answer dozens of questions just because you didn’t do
your research.
Phone Sin: Not asking the right type of question to
allow the customer to talk. Not being open minded to listening.
The questions you will ask over the phone are going to be
different than face to face, the must be, in order to engage the prospect and
start building that relationship.
Your 2.0 Customer has different expectations which mean
you must be sharp, in tune and in touch! with their needs not your
own!