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January 2011 Newsletter - Nurturing the 2.0 customer

How often have you reached out to a company - having reviewed their web site - only to be met with a totaly unfriendly automated phone answering system OR sent in that 'contat us' form and had a routine bounce back but no tollow up!

You are missing the opporutnity!  It takes a while for that person to actually reach out - recognize that, be receptive, be easy to talk to and show them you want that business.

http://telephoneeffectiveness.com/newsletter/current

 

Kath



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