If you’re new to Parallels, you might be interested to know that we offer 24/7 support. This blog will show you the available options.

Depending on the product you are using, Parallels offers a variety of options to reach support, including Twitter, Facebook, Forum, phone, email, and chat.

Today’s customer service is evolving to match the rapid growth and development of new communication media, and the most popular social media platforms are the perfect opportunity not only to post fluffy cat pictures, but to actually get help from companies. In addition, it’s much easier than sending an email or calling the hotline.

To access all available options for Parallels Support, please visit the support page http://www.parallels.com/support/ and choose the product you are using.

Before you reach out to support, you might want to check out our help resources to see if your question has already been answered in our Knowledge Base http://kb.parallels.com/. We also have videos, screenshots, and detailed descriptions of questions our users have had while working with Parallels products, and you might want to review them on the Parallels Forum https://forum.parallels.com/.

If you can’t find an answer to your question, proceed with one of the support options below:

Support via Facebook:

Simply visit our Support app on Facebook https://www.facebook.com/ParallelsInc/app/849960161693154/ to get in touch with us, or even easier, send us a message via Facebook Messenger!

Support via Twitter:

You can view every tweet, comment, question, mention, and more at https://twitter.com/parallelscares.

Support on Forums:

Parallels Forum is a useful social media channel to get support as well.

You can discuss your question with other users as well as product experts and Parallels personnel. Moreover, you can meet other users who already resolved the issue and shared the solution in a public thread.

Live Chat Support:

In order to start a chat with Parallels Support, follow these simple steps:

-Go to www.parallels.com/support

-Choose the appropriate Parallels product.

-Scroll down the page and find Contact Support > Contact us or Show all.

-Click on the Support Chat banner to start a chat session with a Parallels Support representative.

Email Support:

You can create a ticket with the following steps:

-Go to www.parallels.com/support

-Choose the appropriate Parallels product.

-Scroll down the page and find Contact Support > Contact us or Show all.

-Click on the Email Support banner to submit a ticket for assistance.

-When prompted, fill in the form with the support code http://kb.parallels.com/6837 

Phone Support:

To speak with a live representative, you can reach the Parallels Support team using one of the following options:

-Go to www.parallels.com/support

-Choose the appropriate Parallels product.

-Scroll down the page and find Contact Support > Contact us or Show all.

-Call using the toll-free or international number, or

-Call using Skype or Click-To-Call.