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The Link Newsletter - June 2020

How to Win at Collaboration

When a business selects the right collaboration tool for them, team communication and business processes can reach a new level of success. In this eBook, you will discover how your business can use modern collaboration practices, tools, and platforms in the best way possible to help you determine which tools are right for your unique needs and business culture.

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In this time of crisis, service providers must do more than ever before to support their employees. An effective talent strategy is central to safeguarding workforce wellness. In the midst of upheaval, Service Performance Insight, LLC invites PS leaders to complete the 2020 Global PS Talent survey. This timely benchmark will provide the guidance the service industry needs to understand the impact of the COVID-19 crisis on the consulting workforce along with strategies to navigate toward a brighter future.

An Hour with Mavenlink Experts

As brands begin to switch back on marketing budgets and acquisition channels, successful agencies will be the ones that can predict what types of skill and talent compositions will be in demand and when they will be needed. Most of you don't have a crystal ball so join Mavenlink for a quick overview on best practices to accurately predict demand using data you already have.

Watch the On Demand discussion and Q&A on best practices for accurately predicting demand using data.


The Business Collaboration Checklist


Are you looking for ways to improve your company’s collaboration efforts? Ensuring effective communication across an organization, especially during a time when a large portion of workers are distributed and primarily communicating with one another online, is critical for a company’s success. Creating great collaboration takes time and focused effort whether your organization has experience in remote work or not.




The Evolving State of Professional Services


Whether we are ready for it or not, the digital workplace has arrived. During this current crisis, businesses and individuals around the world have learned to depend on digital technology to survive. Getting comfortable with using cloud-based technology to collaborate, communicate, and coordinate essential projects using a distributed workforce once had a steep learning curve, but now is common.




How to Improve Customer Experience Through the 5 C's


While the titles may have changed and adapted to industry trends over the years, all of us who work in services delivery are ultimately in the business of serving our clients and managing their customer experience (CX). In a very telling statistic produced by our customer and partner, Qualtrics, 80% of CEOs believe their companies deliver a superior experience - while in reality, only 8% of their customers agree. Qualtrics has dubbed this the “Experience Gap.” It’s clearly a huge problem.




Work From Anywhere, Deliver Work Everywhere


Today, companies everywhere are being forced to work differently. The sudden shift to remote work in response to COVID-19 has created a new norm. One that requires organizations to not only be there for customers just as they were before, but to be anywhere and everywhere clients need their services organizations to be.





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