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Don't Let Traditional Thinking Kill Your Profitability

Companies train their people with specific customer service skills. But what happens when a situation occurs that is outside of their normal scope of training? At this point, it becomes clear that training is insufficient. 

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Photo credit: CNN.com

That lack of positive mindset was most recently seen in the incident with United Airlines. As a result, they lost over a Billion dollars overnight! 

The development of the proper mindset is necessary. And we help companies develop an Attitude of Excellence. 

To help develop your team's mindset, we recommend the Attitude of Excellence Virtual Transformation platform. Send us an email for a free demo and avoid a United Airlines type situation within your team.

 

Email us at wj@williejolley.com. Tell them you learned you were referred by LinktoEXPERT. 



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